Sales teams face a critical training bottleneck: managers don't have time to coach every rep, and traditional role-play requires scheduling, peer availability, and delivers inconsistent feedback that varies by partner skill. Reps get limited practice opportunities, feedback is subjective and gut-instinct based, and there's no audit trail of skill development. This leads to longer ramp times, inconsistent performance, and compliance risks in regulated industries. Meanwhile, managers spend hours per rep per week on coaching with no scalable way to identify skill gaps across teams or verify playbook adherence - all while real customer calls carry recording consent complexity.

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